Privacy Policy

Introduction

Welcome to https://group-desert-safari-dubai.terratrek.net! We are dedicated to maintaining a transparent and secure online environment for our users. This Privacy Policy explains how we, Group Desert Safari Dubai (referred to as “we,” “us,” or “the Company”), handle the personal information of visitors and users accessing our website, applications, services, and products at https://group-desert-safari-dubai.terratrek.net (collectively referred to as “our Platform”).

Scope

This policy covers all aspects of your interaction with our Platform, including:

Website browsing: When you visit any page on our website, this policy will govern your experience.
User accounts: If you create an account with us, we collect and process data related to that account.
Services and applications: Our various services and applications, when used by you, are bound by this Privacy Policy.
Communication channels: This includes emails, newsletters, phone calls, and text messages (SMS) we send to you.

Please note that our policy does not extend to third-party platforms or websites linked to ours but operated independently. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

Our Privacy Policy guides how we engage in the following activities:

Data Collection: We gather different types of personal information when you interact with our Platform.
Account Management: When you create an account, we collect details such as your name, contact information, and login credentials.
Payment Processing: For transactions, we require payment information, including card details or other payment method specifics.
Financial Records: We may store financial data related to purchases and refunds for accounting purposes.
Purchase History: Your buying behavior and preferences are tracked to enhance your shopping experience.
Device Identifiers: Unique identifiers from your mobile device, like IP addresses or MAC addresses, can be collected to provide personalized services.
Location Data: With your consent, we access your location to offer location-based services and customize content.
Feedback and Reviews: We encourage user feedback and may collect this information for service improvements.
Social Media Integration: When you connect our Platform with social media accounts, we may gather data from those platforms.
Product Interaction: Information about the products you view, search for, or purchase is tracked to personalize recommendations.

Personal Data Collection and Use

We collect personal data through various means:

User Input: When you voluntarily provide information, such as completing a form or creating an account.
Automatic Technologies: Cookies, log files, and device identifiers help us understand your preferences and analyze trends.
Third-Party Sources: We may receive data from partners or affiliates who assist in our operations, subject to their privacy agreements.

Cookies

We use cookies to enhance user experience and gather analytics:

Strictly Necessary Cookies: These ensure basic functionalities of our Platform, like login sessions.
Preference Cookies: Remembering your preferences for a personalized experience.
Analytics Cookies: Tracking website usage to improve our services and content.

Users can manage non-essential cookies through our Cookie Manager, offering control over their browsing experience.

Data Retention and Deletion

The duration we retain personal data depends on the purpose of its collection:

Data related to account activities is kept for as long as your account remains active or until you request its deletion.
Financial transaction records are secured for legal requirements, typically 5-7 years.
Purchase history and product interactions may be stored indefinitely for personalized recommendations.
Once the data’s purpose is fulfilled, we securely delete or anonymize it to protect your privacy.

Security Measures

We implement robust security practices to safeguard your personal data:

Encryption: Data in transit and at rest is encrypted using industry-standard protocols.
Access Control: Strict access controls are in place to ensure only authorized personnel can access sensitive information.
Regular Audits: We conduct periodic security audits to identify and mitigate potential risks.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18. Our Platform is not intended for individuals in this age group, and we encourage parents or legal guardians to supervise their children’s online activities.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

Access: You can request access to the personal information we hold about you.
Rectification: Correct any inaccurate or incomplete data we maintain about you.
Erasure (Right to be Forgotten): Ask us to delete your data in certain circumstances.
Restriction: Limit our processing of your data under specific conditions.
Portability: Receive your personal data in a structured, commonly used format.
Objection: Object to the processing of your data for legitimate interests.
Non-Discrimination: Be free from unfair treatment due to exercising your data rights.

To exercise these rights or have any data-related queries, please contact our Privacy Team via email at [email protected] or by post to the address provided on our website.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal compliance. Any modifications will be posted on this page, and we encourage you to review it periodically.

Contact Information

For any privacy-related inquiries, feedback, or requests, please reach out to:

Email: [email protected]

Address: [Provide the physical address]